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Category Archives: Tri-Bay Benefits

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09May

Prioritizing Dedication, Responsibility,
and Integrity in Business

Author roganmarketing Categories Solid Advice, Tri-Bay Benefits
If we told you about a company that embodies the following characteristics and consistently delivers top-quality work, how would you describe them in just two words?
  • Dedication
  • Disciplined
  • Productive
  • Dependable
  • Responsible
  • Fosters Teamwork
  • Professional
  • Integrity
We would say that
the company has a
strong work ethic.
Do you, personally, and the company you work for fit this description?

Typically, the companies that possess these qualities employ individuals who live by these principles and surround themselves with others who have the same. Unfortunately, what is more common, it seems, are individuals and businesses that are apathetic, unprofessional, procrastinate, miss deadlines, make excuses, have negative outlooks, and do not own their errors but rather blame others. With this type of environment in the business world, day-to-day operations and activities become more challenging for businesses with solid work ethics.

It would be easy to surrender to this condition. The old “if you can’t beat them, join them” cliché rears its head. Battling this attitude is another quality of a strong work ethic. This environment fosters creativity, innovation, improved communication skills, and proactive action for many. Surrendering to apathy makes the problem worse. No matter how difficult, perseverance brings rewards.

The reward is not always immediate, and one often experiences frustration, disappointment, and delays before attaining it. Ultimately, the payoff is the retention of reputation, personal satisfaction, client satisfaction, and the discovery of new relationships with those who share that strong work ethic. Maintaining a work ethic also can identify those who are not like-minded.

It might be worth asking ourselves (and perhaps doing so regularly):
Is there value in the following?
  • Having a solid work ethic?
  • Being honest?
  • Owning your mistakes?
  • Being on time?
  • Doing what you say you will do?
  • Acting professionally?
  • Looking professional?
  • Doing things right because it is the right thing to do?
  • Maintaining quality even when no one is looking?
We believe these actions have unparalleled value for our clients and each of us individually.
Clients will receive quality work and speak positively of their experience with us (priceless). Upon completion, we will depart with a sense of accomplishment and pride in our work, assured that we credit our team members for the project without any regrets or concerns.
The next question that may arise is, “Well, how much are these things worth?” Only the individual can provide an answer to that. The reality is that maintaining these qualities in today’s environment does cost more. Does the Iron Triangle of Business, good, fast, and cheap, exist?
We think not. Many will have you believing this or at least wanting to believe it. If you buy into this philosophy, beware! Cheap always costs more eventually; good is non-negotiable (would you knowingly choose low-quality work?), and fast is relative and subjective.
For example, building permits are not fast (for several reasons; can you say government efficiency?), design is not fast (without a plan, plan to fail), and while construction can be a lot of things, high quality, and right is far more desirable than fast.

What may have become “societal norms” post-pandemic (we seem to measure all things this way), we do not have to become a lemming (“a person who follows the will of others, especially in a mass movement, and heads straight into a situation or circumstance that is dangerous, stupid, or destructive”) and surrender to these characteristics. Maintaining a strong work ethic is possible even in the face of resistance and obstacles.

When you find businesses with a good work ethic, spread the word. Which beast will you feed today, knowing the one you nourish will thrive and grow? Do you stand out from the crowd and recognize the importance of a solid work ethic, or follow the herd like a lemming?
21Feb

Customer Service During Difficult Times

Author roganmarketing Categories Solid Advice, Tri-Bay Benefits
The global pandemic threw the world into an unprecedented tailspin, so it’s no surprise that even stalwart industries like construction weren’t immune to radical change. The world is unrecognizable from what it once was.
Volcanic shifts have rocked industries like technology, communication, hospitality, sports medicine, and construction with new challenges – never before seen! Despite this unwelcome upheaval, there’s still hope for many in the industry as we slowly begin to move beyond these turbulent times and embrace long-awaited changes and breakthroughs in the construction industry.

In the midst of a pandemic, Tri-Bay Construction had to make some tough decisions – yet we stayed true to our values. We wanted to survive this difficult time and ensure that we gave our employees the necessary support they needed during these uncertain times. After all, family is at the heart of it all!

Working from home was nothing new to us, but we wanted to do more for our clients. After careful deliberation and a bit of business risk-taking, we decided that two wrongs don’t make a right – both milking the crisis or self-righteousness was out of the question! Our resolve is firm; let’s show them what customer service can truly look like in times like these.

Rather than cut corners to win projects, we focus on building strong relationships with clients. Our bids are tailored just for you; they provide the most effective methodology and a cost that’s reliable—so no nasty surprises! By doing so, our contractors set themselves apart from others in the industry who rely solely on low-bidding tactics that can lead to budget overruns down the line.

We’ve got your back throughout the project, right down to details that aren’t even on drawings. We believe in full transparency for all our customers; nothing is hidden or glossed over. For us, it’s not just about doing a job – we take the ‘life lived for others’ ethos of scientists seriously and strive to ensure every customer gets exactly what they need!

As you start a new year, may 2023 be full of success and an even greater profit! We strive to make your construction projects successful with our unwavering support.
17Nov

Doing the Next Right Thing No Matter What!

Author roganmarketing Categories Tri-Bay Benefits, Design-Build, Solid Advice
What is the next right thing in construction?
  • Does your contractor answer your questions promptly and in a way you can understand (without expecting payment for answering questions)?
  • Does your contractor explain the entire procedure to you before you commit funds?
  • Are you fully aware of the detours and roadblocks that may occur from Design to Certificate of Occupancy?
  • Does your contractor tell you how much something might cost before it is fully designed? (Beware if they do)
  • Do you know the various contracts available before you agree on a project delivery method?
  • If your contractor “missed’ something in his estimate, does he try and charge you for his mistake?
  • Did you ever hear your contractor or their subcontractors say, “that’s good enough”? If you have, beware!
  • Do you receive “bad news” as fast as “good news” about your project?
  • Do you hear “that’s not my problem”? Or “Let’s find a solution.”
  • Does your contractor take responsibility for his errors if they appear after completing the project?
  • Does your contractor communicate discrepancies in plans that may cost you money later?

The above questions are some of the questions that we think constitute “doing the right thing.” It is not always easy to do any of the above, especially when it may be at the expense of profit or sometimes prevents the project from moving forward. At Tri-Bay Construction, we strive to ALWAYS do the right thing for our partners and clients, and not doing that compromises our core values.

Our most valuable assets are our professional consultants, designers, subcontractors, suppliers, and, equally important, our clients. Without any one of these components, we would not exist. Our partners, employees, families, and former and current clients allow us to persevere, rise again and transform Tri-Bay into a better and stronger firm. Some of our professional consultants who have guided us through the pandemic and afterward are integral components of our foundation.

While often unnamed and unseen, they provide expertise and perspective that sometimes forges the path forward. I would be remiss if I left out what is perhaps the most essential component and the basis of our core values, family. While the Tri-Bay “family” is vast, the Bay family is the heart of what makes this company thrive. Our extended Tri-Bay family members and our clients are the benefactors of the values ingrained in us for numerous generations.

We are the benefactors of the same values found in our extended family.
11Nov

The New Reality

Author roganmarketing Categories Design-Build, Solid Advice, Tri-Bay Benefits
We previously talked about the brothers, trust, and integrity. This article focuses on the following:
  • Renewal
  • Transformation
  • Ingenuity
  • Creativity

Let’s face the reality that higher costs are here to stay. While we all battle inflation and setbacks that began in 2020 with the onset of the pandemic and continue today, we still have choices in business and our personal lives. For many, 2021 resulted in catastrophic losses in our fight to overcome the many restrictions we incurred during and after the pandemic.

For some, the challenges were too numerous and overwhelming to overcome, and many small businesses could not go on and had to close permanently. For others, there were increased profits and minimal effects. And perhaps for many small business owners, the challenges resulted in fewer employees, significantly reduced revenue, and a period of just holding on long enough to keep our dreams alive.

For those fortunate enough to hold on, maintain and struggle through 2022, the turning point came in acceptance of the new reality; a changing marketplace where nothing seemed to be the same pre-pandemic. How business is conducted has become entirely new for consumers and businesses alike. In commercial construction, a schedule-driven industry, the supply chain and labor issues have become particularly challenging. Society’s work ethic seems to have been lost for many. Many hoped it would “return to normal.”

Those who realized that what once was, is a thing of the past and that changes had to happen to succeed. Tried and true sequences of building were no longer providing the expected. Creativity and increased cooperation have become a necessity. Because now E comes before D sometimes, new interactions and relationships had to be formed. Those who rarely crossed paths during a project find themselves working alongside trades they never did before. More foresight and increased earlier planning are the new norms.

The phrase “your lack of planning does not constitute an emergency for me” has become more apropos. Doing things the way they used to be done throughout a project will likely result in a very rough road, unhappy clients, and reduced profits.

Isolation, job loss, health issues, more societal angst, personal loss, political unrest, and so many other changes since the pandemic has forced us to look at how we interact with one another. Pressures from the pandemic and its results for each of us have led some to make decisions they ordinarily might not have made. Some of these decisions, intentionally or unintended, were hurtful. Some of these decisions have even allowed some to set aside their core values, no matter the consequence to others. Those on the wrong side of these decisions also have a choice. We can become victims and quit or lament our condition causing further negative consequences for ourselves, or we can recognize where we are, how we arrived there, and most importantly, what we are going to do about it.

This is where some will stand on their core values and thus stand alone at times. This is where some will remain defeated, and others will dig deep into those values and rise above the haze. Like the Phoenix mentioned earlier, we can renew ourselves, our business, and our relationships by standing by our core values of perseverance, integrity, faith, transparency, and trust. We can transform how we do things, communicate with others, and find new and inventive ways to serve others. What was once important becomes a higher priority. Core values are like the foundation of a building; the stronger they are, the more permanent they are. Removing any core values out of convenience or desperation will crumble a foundation and likely result in burned bridges, lost opportunities, and probably the most detrimental loss of respect.

Looking forward to the end of 2022 and ushering in 2023, we are optimistic and excited. Tri-Bay Construction continues to face the challenges of the past and the new normal in the commercial construction industry.

What has not changed is our core values, and they are permanent! Like the Phoenix, we are renewed and ready to provide whatever it takes to serve our past, current, and future clients.

We begin the fourth quarter of 2022 and the first quarter of 2023 with several new construction projects, including three design-build projects. We have assembled design teams that share our core values and continue to work with our valued subcontractors and suppliers. They continue to work with us to make each project more efficient and the best experience possible for our clients.
No matter what the “new normal” is or becomes, our entire team is committed to adapting, transforming, and persevering to provide the most value and least headache in every project we are given the opportunity to construct. 
Where do you fit in this equation?
22Aug

Good Enough is Not Enough

Author roganmarketing Categories Design-Build, Solid Advice, Tri-Bay Benefits
As each project progresses, we continue to learn valuable lessons that will make the next experience more efficient in this rapidly changing environment. We will continue to set ourselves apart from other General Contractors and not “do what other GC’s do” because it is “good enough” or because “everyone does it that way.”
If you utter the words “that’s good enough,” you will not work with us for long unless you are willing to change that mindset. Going the extra mile for our clients and subcontractors is our brand. Maintaining integrity will always be our first priority.

The day when we know everything there is to know about construction is the day we hang up our toolbelts. There is always a better, more efficient, cleaner, quieter, more innovative way to do what we have done for many years. We will strive to find ways it will benefit you, the client. Willingness without action is fantasy.

Our current state of society, particularly the construction industry, can be seen as a negative environment, or we can have another perspective and see it as the motivation to work differently and to utilize different tools and methods; to overcome new challenges. We can use it as motivation to be:
  • Creative
  • Imaginative
  • Innovative

Let’s not lose that human trait that many of us have, and that is to help one another. The Tri-Bay difference is to help others’ dreams be achieved and to support- one another through each of those experiences no matter what is happening around us.

As the fourth quarter of 2022 is upon us, ask yourselves, “Am I a component of a strong foundation that is holding together the whole? Or, am I an island that is operating separately from the whole and contributing to its ultimate deterioration. When you take from its strength without giving anything in return you are adding to the weakness of the project.

Where do you fit in this equation?
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