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A Family-Owned Business Empowers It’s Team

  HomeTri Bay Construction  /  Our Blog  /  Pre-Construction  /  A Family-Owned Business Empowers It’s Team
Author TBC Categories Pre-Construction, Solid Advice, Tri-Bay Benefits
How would you answer these questions?
  • Is there an advantage to working with a family-owned business?
  • Is there an advantage to working with a smaller company?
  • Is there an advantage to working with a company that has a lot of repeat business?
  • Is there an advantage to working with a company with high internal organizational trust and long-term subcontract relationships?
If you answered “yes” to all of the above, you are correct. As a family-owned business, every employee has a common interest. Tri-Bay is family-owned in two ways.
  • Immediate family members hold key management positions.
  • Field personnel and management have 20+ year relationships. They are family also.
We work as a cohesive team, and information is shared freely among family members, so there are no secrets about our business. This creates an internal environment of trust and confidence in decision-making and the common goal to grow the business. Every one of our management team is empowered to make decisions based on what is best for our clients and our business.
As a small company, our clients and subcontractors still receive individual attention. Management is not separated from clients after a project starts. In our technological world, personal interactions seem to be waning, and reliance on electronic communication continues to rise. Face-to-face and person-to-person contact fosters trust that an email or text cannot accomplish.
Our subcontractors trust us (external trust), and we trust them because we see and work with them regularly. Consistency breeds trust between subcontractors as well. When tradespeople recognize the same faces from project to project, a relationship develops, egos are put aside, and an environment of mutual respect is developed. Information is shared more freely, which breeds efficiency and productiveness. Our clients benefit from these relationships, which fosters recommendations and future work.
A company with repeat clients clearly demonstrates that the Contractor is trustworthy, skilled at what they do, and provides the client with what they need every time. When we complete a project, we do a completion review (post-project) with our subcontractors, the designers, and most notably with the client. Our client’s feedback is what allows us to improve with every project. 
No construction project is perfect, nor is it accomplished error-free. When we review a completed project, we want to know what we did well, but we also want to know where and how we can improve. If your Contractor is not doing this, you will likely not refer them to your friends and colleagues.
Do you trust your Contractor? What we sell is a service, not a product. Without trustworthy people, there is no good service.

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